Overview
Noter ("Noter," "we," "us," or "our") operates the Noter macOS application and the noter.so website. We use information to authenticate users, detect and record meetings when directed, transcribe and summarize conversations, prepare meeting briefs, identify possible commitments, provide an AI assistant, connect to tools chosen by the user, maintain the service, and provide support.
Noter does not sell personal information. We do not use attendee information for advertising or send it to third-party data brokers.
Information we collect and process
Account information
When you sign in, we process account details such as your name, email address, and profile image. We also maintain account settings, usage allowances, connected-app choices, and support communications.
Calendar, contacts, and relationship context
If you connect Google Calendar or Contacts, Noter may process meeting titles, times, locations, conference links, attendee names and email addresses, contact profiles, job titles, companies, and other details available through the scopes you approve. This information supports meeting awareness, speaker mapping, pre-meeting context, and the people and company views.
Browser extension for Google Meet
If you install the optional Noter extension for Google Meet, it reads the names of the participants in a call you are recording and which participant is currently speaking, and posts a recording-disclosure message into the meeting chat. The extension passes this information to Noter on your Mac and is inactive when you are not recording.
Meeting and work content
We process meeting audio, transcripts, typed notes, AI-generated notes, commitments, tasks, briefs, people and company records, agent conversations, saved facts, files you choose, and outputs generated or edited at your request.
Diagnostics and analytics
Noter uses service providers for error monitoring and product analytics. Session replay is disabled. We use these services to understand usage, diagnose failures, enforce quotas, and improve reliability. We seek to keep unnecessary meeting content out of diagnostics, but diagnostic events may include identifiers and technical context needed to investigate a problem.
Meeting recording, transcription, and consent
Noter records microphone and system audio only after you start recording. Automatic meeting detection can offer a one-click start but does not itself authorize recording.
Audio is sent to a transcription provider to produce a transcript. Vocabulary hints, such as names and specialized terms, may be included to improve accuracy. Transcripts, notes, and related records are stored on your Mac and on Noter’s servers for sync and the features you use.
You are responsible for ensuring that you have the right to record and for providing notice or obtaining consent when required by law, workplace policy, confidentiality obligations, or platform rules. The absence of a visible meeting bot does not remove those responsibilities.
Assistant context and files
When you explicitly summon the assistant, Noter can collect the frontmost app, window title, browser tab URL and title, and selected text. Depending on your Context capture setting, it may also use a screenshot for a deeper read. The context appears as a removable chip and capture can be turned off.
Noter does not continuously read every app or take ambient screenshots. Screenshots used for a deep read are summarized and destroyed rather than stored as part of your meeting or account history.
If you ask Noter to work with a file or folder, it processes the selected material to provide the requested review, generation, or edit. Supported edits are made on a copy rather than silently replacing the original.
Google API data
Noter’s use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements.
Scopes and purpose
- Google Calendar is read-only and supports meeting awareness, attendee context, and briefs.
- Google Contacts, Other Contacts, and the Google Workspace directory are read-only and support attendee and speaker identification.
- Google Drive access is limited to files you explicitly select for use with Noter and files Noter creates at your request, rather than your entire Drive.
- Optional Gmail features use a separate authorization that you control. When enabled, these features can read relevant email context for meeting briefs and prepare or send messages at your request. Gmail access is separate from Noter’s Google sign-in, Calendar, Contacts, and file-picker authorization.
Attendee email addresses obtained through Google access are not sent to the web-search tool used for public company and person research. Noter does not sell Google user data, use it for targeted advertising, or send it to data brokers.
Service providers
Noter uses AI and transcription providers, including Anthropic, OpenAI, Deepgram, and xAI, to deliver the features you request. Depending on the feature, these providers receive audio, transcripts, prompts, selected context, or files needed to return a result.
We also use providers for hosting, account access, connected apps, payments, error monitoring, and analytics. If you subscribe to Noter Pro, our payment provider handles your payment details; Noter receives your subscription status and billing history, never your full card number. You can request the current list of providers by emailing privacy@noter.so.
We share information only as needed to provide requested features, secure the service, communicate with users, or comply with law. Noter does not sell personal information.
How we use information
- Authenticate users and maintain accounts and settings.
- Detect meetings and provide recording controls.
- Transcribe, summarize, search, and organize meetings and notes.
- Prepare briefs, identify speakers, and build person and company context.
- Extract commitment candidates and maintain confirmed tasks.
- Answer assistant requests and prepare connected-app or file actions.
- Enforce quotas, prevent abuse, monitor errors, and improve reliability.
- Provide support and account-related communications.
- Comply with legal obligations and protect users and the service.
Noter does not use personal information to train a generalized AI model operated by Noter. When connecting your own provider account, do not enable data sharing for generalized model training on content processed by Noter.
Retention and deletion
Account information is retained while your account is active. Saved notes, transcripts, meetings, tasks, contacts, and assistant history remain on your Mac and, where synced, on Noter’s servers until deleted through the product or account management.
Transcription and AI providers handle content under their applicable terms and Noter’s configuration. Noter opts out of Deepgram’s Model Improvement Program and enables Zero Data Retention for the xAI team used for transcription. These settings do not delete transcripts or other records saved by Noter.
You may request deletion of your account by contacting privacy@noter.so. Noter will delete or de-identify account data and server-side meeting records within 30 days, except for limited information that must be retained for legal, security, abuse-prevention, or backup purposes. Backup copies may persist for a limited period before being overwritten.
Revoking Google access stops future access and may disable related features. Google-sourced data stored by Noter is deleted within 30 days of an applicable deletion request or account closure, subject to the exceptions above.
Security
Noter uses technical and organizational safeguards intended to protect user information, including encryption in transit and restricted access to production systems. Data at rest is encrypted where supported by the relevant infrastructure provider.
No system is perfectly secure. Noter does not currently claim SOC 2, ISO 27001, HIPAA/BAA coverage, end-to-end encryption, regional data residency, or any other certification not expressly documented here.
Your choices and rights
Depending on where you live, you may have rights to access, correct, export, restrict, object to processing of, or delete personal information. You can also revoke Google access, disconnect integrations, adjust assistant context capture, remove saved agent facts, delete individual records where the product provides that control, or stop using Noter.
To make a privacy request, email privacy@noter.so. We may need to verify your identity before completing a request.
Children
Noter is a business productivity product and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as the product, providers, or legal requirements change. The current version and effective date will appear on this page. When a change materially affects how we use personal information, we will provide notice through the app, email, or another reasonable channel.
Contact
For questions or privacy requests, contact privacy@noter.so. For product support, contact support@noter.so.